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Season Ticket Renewal Thread (Read first post)

Gassin's finest

C'est diabolique
May 12, 2010
37,341
87,796
Somehow I have almost half the full cost in credit, so fuck it... renewed. Piece of piss, no idea how people are having difficulties.

I'm going to attempt to defer a season though, as my Mam is on the high risk shielding list for Covid, and I'm happy to skip a year if I can.
 

dagraham

Well-Known Member
Sep 20, 2005
19,115
46,080
Re the COVID stuff/carrying your ticket over to 2021, I got a reply saying a form will be sent mid August that we have to complete online, but it still didn’t say what qualifies someone to carry forward their ticket to the following year.

Being that the closing date for renewal is 7th August, it appears people are just going to have to risk paying the 20% and hope they fall under the ‘vulnerable guidelines’.

Naughty of Spurs really but not completely unexpected. The actual statement on the website said that a form would be sent with the confirmation email when you paid the 20%. That doesn’t appear true now. Surely the normal thing to do would be to tell people up front what qualifies them as vulnerable so they can decide whether to purchase the ticket then.

The info re mid-August was directly from someone in the ticket office.

It’s extremely naughty and taking the piss really. Make it as deliberately vague as possible, but make it very clear you’ll lose your ST if you don’t pony up a non refundable 20%.

As you say though, sadly not unexpected.
 

cjbyid

Well-Known Member
Jan 4, 2009
7,165
24,991
Renewed yesterday! Had the credit to cover the costs thankfully, was mulling over renewing but I know I'll always regret it if I gave it up.

Lets see how all this pans out over the coming months.
 

EastLondon

New Member
Apr 12, 2018
17
5
My email says it connects to an online form.

I'm still waiting for a reply to the questions I emailed them about the criteria for deferring the ST for a year. It's been not quite a week.

I asked the same question. They've said that principally supporters will require a shielding letter from the government or the NHS in order to defer their ticket.
They also said they will consider requests on an individual basis for those customers who haven't received a shielding letter - and may require support/evidence to be provided.

So, clear for the first part - very vague for the second. In the case of being rejected for a deferral I had hoped to sell my unwanted tickets on the exchange platform, but I understand this won't in be place if the games do not operate at full capacity - which leaves any supporter who is rejected for a deferral in a bit of a quandary.
 
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Saoirse

Well-Known Member
Aug 20, 2013
6,143
15,550
I asked the same question. They've said that principally supporters will require a shielding letter from the government or the NHS in order to defer their ticket.
They also said they will consider requests on an individual basis for those customers who haven't received a shielding letter - and may require support/evidence to be provided.

So, clear for the first part - very vague for the second.
I doubt whether they would refund the deposit for people whose requests are rejected, so really have to hope that the ticket exchange system continues to run.

That is, frankly, a total disgrace. I'm lucky enough not to be personally affected by this decision. But anybody who requests a year off right now should be given one. The club has no business trying to assess the risk to the ST holder or their families for them, and no business punishing someone who's shown years of loyalty for daring to put their and their family's health over going to the footie.
 

ralphs bald spot

Well-Known Member
Jul 14, 2015
2,777
5,177
We have a seat high in the Park Lane my brother has been having some health issues and getting up to he seat has been a real pain for him - Spurs have actually been quite good in trying to organise a move for us though they haven't offered us an alternative seat with easier access yet - they have been quite helpful to him so far
 

spursgirls

SC Supporter
Aug 13, 2008
19,159
38,939
The news about purely digital ticketing is big news. Say you have a group of you that go together, if someone can't make the game then it looks like you won't be able to invite a mate to come with you - instead you'll have to put it on the ticket exchange and hope for the best. I know it was always supposed to be the case that you can't re-sell the ticket, but on a practical level I'm sure nobody had any real qualms with people passing on the odd ticket to their mates if the regulars from the group can't go, are they really saying it's not possible?

No clearance of loyalty points or opportunity to earn more this season by buying additional tickets as well - that means it becomes impossible to move "up" the system to get closer towards away games allocations.

And then they're asking for a 20% deposit up front - even though we've got no idea if any football is actually going to take place at the stadium. Madness.

That's all making me highly dubious about renewing TBH
Bad news is there's no ticket exchange either. I emailed them to check. They say they might bring it back if capacity increases. It's only the ticket holder that can use the ticket for now, and you have to pay the 20% even if you think you won't go at all. Not cool, Tottenham!
 

spursgirls

SC Supporter
Aug 13, 2008
19,159
38,939
You just add that person who wants to go, to your network and assign the ticket to them.They don’t have to be a member. (Although who knows of that will be the same when we are allowed back in.)
Nope, no allocating tickets to other members.
 

Gingernut

Well-Known Member
Jul 2, 2019
1,422
3,514
That is, frankly, a total disgrace. I'm lucky enough not to be personally affected by this decision. But anybody who requests a year off right now should be given one. The club has no business trying to assess the risk to the ST holder or their families for them, and no business punishing someone who's shown years of loyalty for daring to put their and their family's health over going to the footie.
Completely agree on this - the person I go with has a health condition so should be able to defer but I doubt I will be able to defer. I'll either end up going on my own or wasting the money and leaving an empty seat
 

Gingernut

Well-Known Member
Jul 2, 2019
1,422
3,514
My email says it connects to an online form.

I'm still waiting for a reply to the questions I emailed them about the criteria for deferring the ST for a year. It's been not quite a week.

Did you ever hear back?

I noticed on the email I sent - the auto-email closed the query automatically!

"We will now automatically close your query but if you do have any further questions then please reply directly and we will do our best to assist further. "
 

dagraham

Well-Known Member
Sep 20, 2005
19,115
46,080
Completely agree on this - the person I go with has a health condition so should be able to defer but I doubt I will be able to defer. I'll either end up going on my own or wasting the money and leaving an empty seat

Yeah that’s basically my situation with my Dad. In truth, I don’t want to go either.
 

Gingernut

Well-Known Member
Jul 2, 2019
1,422
3,514
Yeah that’s basically my situation with my Dad. In truth, I don’t want to go either.
They just replied back a second ago....fill in the form and they will review on a case by case basis is the standard response.
 

EastLondon

New Member
Apr 12, 2018
17
5
That is, frankly, a total disgrace. I'm lucky enough not to be personally affected by this decision. But anybody who requests a year off right now should be given one. The club has no business trying to assess the risk to the ST holder or their families for them, and no business punishing someone who's shown years of loyalty for daring to put their and their family's health over going to the footie.

Totally agree.
There will be numerous people who live with family members who are shielding or have health issue - and will want to avoid games through fear of risking those peoples' health. As it currently stands, unless they want to give up their season ticket, they will just need to write off £900 plus. This is pretty outrageous before we even factor in the economic hardships that many people are facing, or will be facing.

And then there is the small factor of a non-refundable deposit - required before the club makes any decision on individual deferral applications.

Poor all round.
 

davidmatzdorf

Front Page Gadfly
Jun 7, 2004
18,106
45,030
I asked the same question. They've said that principally supporters will require a shielding letter from the government or the NHS in order to defer their ticket.
They also said they will consider requests on an individual basis for those customers who haven't received a shielding letter - and may require support/evidence to be provided.

So, clear for the first part - very vague for the second. In the case of being rejected for a deferral I had hoped to sell my unwanted tickets on the exchange platform, but I understand this won't in be place if the games do not operate at full capacity - which leaves any supporter who is rejected for a deferral in a bit of a quandary.
That is, frankly, a total disgrace. I'm lucky enough not to be personally affected by this decision. But anybody who requests a year off right now should be given one. The club has no business trying to assess the risk to the ST holder or their families for them, and no business punishing someone who's shown years of loyalty for daring to put their and their family's health over going to the footie.
Completely agree on this - the person I go with has a health condition so should be able to defer but I doubt I will be able to defer. I'll either end up going on my own or wasting the money and leaving an empty seat

I finally received a substantive response, but it fails to mention anything about my partner, who is shielding because of me. There's no point in deferring one ticket without the other - we attend together. Here's what they wrote:

"In the circumstances you have given I would recommend you renew your season tickets and then complete the Medical Deferral Request Form, which you will receive no later than 72 hours after you have renewed your ticket. Please remember to complete the form for each season ticket you are looking to defer.

"On this form you will be able to provide your personal details and more information and evidence regarding your ... medical history. Please note, you don’t have to have received the NHS shielding letter to submit this form and be considered for deferral.

"Once reviewed we will be able to advise if you have been successful in your request to defer your season ticket for the 2020/21 season.

"If for whatever reason you do not receive the form within 72 hours of renewing, then please let us know and we will look into this for you."
I'll try again to get an answer about family members. If they don't advise further, I'll just apply to defer both tickets and kick up a fuss if they refuse one or both.

The email is unclear about whether the Medical Deferral Request Form is delivered in hard copy or electronically.

I think I have the government shielding letter somewhere, but I'd need to hunt it down.
 

davidmatzdorf

Front Page Gadfly
Jun 7, 2004
18,106
45,030
Totally agree.
There will be numerous people who live with family members who are shielding or have health issue - and will want to avoid games through fear of risking those peoples' health. As it currently stands, unless they want to give up their season ticket, they will just need to write off £900 plus. This is pretty outrageous before we even factor in the economic hardships that many people are facing, or will be facing.

And then there is the small factor of a non-refundable deposit - required before the club makes any decision on individual deferral applications.

Poor all round.
The deposit should be a non-issue, unless someone is applying for a deferral with the intention of giving up the season ticket entirely if the deferral is unsuccessful. The deposit will be credited toward the following season's ticket.
 

EastLondon

New Member
Apr 12, 2018
17
5
The deposit should be a non-issue, unless someone is applying for a deferral with the intention of giving up the season ticket entirely if the deferral is unsuccessful. The deposit will be credited toward the following season's ticket.

Yes, that was my point. If people cannot attend matches next season due to Covid related issues, and have their deferral rejected, they then need to decide whether to pay for an empty seat for the season, or give up the season ticket.
 

davidmatzdorf

Front Page Gadfly
Jun 7, 2004
18,106
45,030
I have replied:

"Thank you for your reply, which does not answer an essential part of my question. This very aspect is being vigorously debated right now on the Spurs Community forum. ...​
"There are obviously many members in the same situation as ours:​
"I attend matches with my wife. We both have season tickets. We are both shielding. She is shielding because of my health issues. There is no point in deferring one season ticket on my health grounds, unless we can defer both.​
"Please answer the question: will family members of members who defer because of their health issues also be permitted to defer? Until we have a proper answer to that question, there is no point in applying for one deferral. There is also no point in applying for two deferrals if one will be refused.​
"I hope I do not have to wait another week for a reply. Many thanks."​
 

davidmatzdorf

Front Page Gadfly
Jun 7, 2004
18,106
45,030
The latest email from the club is similar in its refusal to give me a straight answer about season ticket holders who are shielding because of other family members :

"If someone in your household is shielding and you can provide the NHS/Government letter, or any other evidence as to your ... medical history, advising them to shield then you can submit the deferral request. Once submitted, we will consider the request on its own merits and advise you of the outcome in due course.​
"Please note that each application submitted to the Club will be considered on a case by case basis and therefore I am unable to give you an idea of whether or not your applications will be successful until we have received the form and any evidence provided.​
"Please rest assured that we will do all we can to help as many supporters as possible, finding reasonable adjustments and solutions where possible. I would advise you to renew, submit the form for both accounts, and wait for us to review your application in due course."​

They aren't ruling it out, I suppose. Nothing to do at this point but to submit the applications and see what happens. I will report back to this select committee in due course ;) .
 
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camspur65

Well-Known Member
Aug 22, 2013
67
285
David, thanks for sharing your correspondence with the Club - it's been helpful to see it.

I have renewed my season ticket, but I have asked the Club about their plans to reduce capacity, as that has an impact on my decision to defer my season ticket this year.

I'm on the Government's shielding list, but to be honest, if the Club significantly reduces capacity, I'm prepared to take the risk to attend some games, but that decision will be entirely dependent on how the Club reduce capacity. See my email to the Club below. I'll report back on the Club's response in case it's useful for anyone else on SC to see it:


Thanks for this automated response, but it doesn’t address my questions.

I’m on the Government’s shielding list (and have Government correspondence to confirm this), but that doesn't mean I might not wish to attend games next season.

My decision to attend will all depend on the Covid-19 transmission risks of attending games.

But it’s impossible to judge that risk until the Club shares details with supporters about your plans for reducing capacity next season.

For example, if you are planning to take out 2 seats between each spectator, and alternate rows of seats, I would probably judge that I could attend, wearing a mask etc.

But if you are taking out only one seat between spectators, and taking no seat rows out, the risk calculation for me looks very different.

The deadline for submitting a request to defer is 14th of August.

Will the Club be sharing details of how you are going to reduce capacity before the 14th of August so I can make a judgement about deferral?

You clearly need to provide that information before August 14th to enable season ticket holders to make an informed decision about deferral.

If you could answer these questions that would be great.
 
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