Email receipt shows three tickets purchased for FA cup. Email with tickets only has two? Any ideas?

[Chinaspur]

The email with my digital tickets arrived today, but only has two tickets. My receipt email clearly shows that I bought 3, and I’ve definitely paid for 3.

 

[jay2040]

Sure i can look into this further.

What's your ticket reference? Which block ? NI number ? DoB ? Bank account?

 

[jackson]

The email with my digital tickets arrived today, but only has two tickets. My receipt email clearly shows that I bought 3, and I’ve definitely paid for 3.

I'm assuming you've got a membership? If so then one applied to your membership card and these are the other two for the non members

 

[Yid121]

The email with my digital tickets arrived today, but only has two tickets. My receipt email clearly shows that I bought 3, and I’ve definitely paid for 3.

I had the same reaction but I believe the other will be loaded onto my digital pass

 

[jackson]

I had the same reaction but I believe the other will be loaded onto my digital pass

On the flip side, I've got one loaded to my card but no sign of the other two via email...

 

[1882andallthat]

I had the same reaction but I believe the other will be loaded onto my digital pass

I had something similar I purchased 2 tickets for this game one went onto my digital pass the other was sent as an email.

It would have been a bit more helpful if they'd sent two emails or one where they specify that your other ticket is loaded onto your digital pass.

I now have two digital tickets one on my digital pass and the other in separaye and safe in my digital wallet. Both arrived the same day.

I recall they did vaguely say something like that when advertising them. A little more clarity in the emails sending the tickets would have cleared up the confusion which initially led some including me into thinking they'd sent one less than was purchased.

 

[cjsimba]

I guess it’s kind of linked to the New Stadium. Carry on.

 

[Chinaspur]

Thanks all. Will check my digital pass.

 

[Derryank]

Question about this one also...I purchased a single ticket, same seat as my ST. I got an email this morning saying that my digital pass has been updated with details for this fixture.

My Digital Season pass has never said which game, (team/date/kick off time etc)is active - only the QR code. Am I assuming that this is all set?

Thanks all

 

[ukdy]

Your Digital Pass should always show the next game (opponent and seat) you're due to attend. If it doesn't then refresh it, (three dots, then drag/swipe down) - failing that reinstall it from the original Digital Pass email from the club

 

[Yid121]

Your Digital Pass should always show the next game (opponent and seat) you're due to attend. If it doesn't then refresh it, (three dots, then drag/swipe down) - failing that reinstall it from the original Digital Pass email from the club

Thanks mine was still showing Bournemouth and this worked a treat