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Season Ticket Renewal Thread (Read first post)

JeremyPaxton

Willing to play manager roulette
May 29, 2019
406
1,436
I get a “Sorry your Pass cannot be downloaded to Passbook at this time” error when clicking the Apple Wallet link in my ST email.

Update: solved this myself. This error appears for some people who use the Chrome App as their default browser on iPhone. To download your pass: go into Settings>Safari>Default Browser App & change this to Safari. Retry the link and it will now work. Then you can change your browser Chrome back by going to Settings>Chrome>Default Browser App
@Tiffers - how is this spam? It's a bug in Spurs' web software that prevents Season Tickets being downloaded for certain phones. I've posted the solution to it (which the Ticket Office weren't able to figure out themselves).
 

shoreditchspur

New Member
Oct 24, 2006
3
2
Apologies if this has already been covered - I've looked back a few pages and not seen the answer.

My 13 year old son has a season ticket and an Android phone. It is impossible to download Google Pay if you are under 16, so he has no way of getting his digital ticket onto his phone. The alternative seems to be getting this photo ID, which wouldn't be ready in time for Sunday. The Club isn't answering emails (I expect they are inundated with messages from people in the same position). Any idea what to do? At the moment, I am thinking of transferring his ticket to my daughter so we get a printable one, but it seems from some previous posts that even transferred tickets have to be downloaded onto a phone. Any ideas???
 

Gassin's finest

C'est diabolique
May 12, 2010
37,614
88,488
Apologies if this has already been covered - I've looked back a few pages and not seen the answer.

My 13 year old son has a season ticket and an Android phone. It is impossible to download Google Pay if you are under 16, so he has no way of getting his digital ticket onto his phone. The alternative seems to be getting this photo ID, which wouldn't be ready in time for Sunday. The Club isn't answering emails (I expect they are inundated with messages from people in the same position). Any idea what to do? At the moment, I am thinking of transferring his ticket to my daughter so we get a printable one, but it seems from some previous posts that even transferred tickets have to be downloaded onto a phone. Any ideas???
I think someone had this in the eticketing thread:
 

Saoirse

Well-Known Member
Aug 20, 2013
6,165
15,644
Apologies if this has already been covered - I've looked back a few pages and not seen the answer.

My 13 year old son has a season ticket and an Android phone. It is impossible to download Google Pay if you are under 16, so he has no way of getting his digital ticket onto his phone. The alternative seems to be getting this photo ID, which wouldn't be ready in time for Sunday. The Club isn't answering emails (I expect they are inundated with messages from people in the same position). Any idea what to do? At the moment, I am thinking of transferring his ticket to my daughter so we get a printable one, but it seems from some previous posts that even transferred tickets have to be downloaded onto a phone. Any ideas???
Could you add a second Google account to the phone, with a fake date of birth that makes him 16?
 

L-man

Misplaced pass from Dier
Dec 31, 2008
9,979
51,367
Don't know if anyone else uses it but I've just realised the shuttle bus service has live and you can book both City & Watford games

 

cjsimba

Well-Known Member
Dec 5, 2006
2,638
9,632
Don't think I'm going to be selling my ticket on the exchange given this is how my section currently looks! You wouldn't know which seat you are actually buying!

Any chance someone who has the time can message the club about this?

Screenshot 2021-08-11 at 15.23.30.png
 

Tiffers

Well-Known Member
Aug 7, 2011
574
1,577
This new digital system is so bloody complicated compared to the old season ticket card.

I see that they will provide a card for under 18's who don't have a mobile phone !!! What planet are they living on I think you could count the number of under 18's who don't have a mobile phone on the fingers of one hand.

Whereas, there must be hundred or maybe even thousands of us senior fans who either don't have mobile phones or have very limited IT skills.
 

Saoirse

Well-Known Member
Aug 20, 2013
6,165
15,644
This new digital system is so bloody complicated compared to the old season ticket card.

I see that they will provide a card for under 18's who don't have a mobile phone !!! What planet are they living on I think you could count the number of under 18's who don't have a mobile phone on the fingers of one hand.

Whereas, there must be hundred or maybe even thousands of us senior fans who either don't have mobile phones or have very limited IT skills.
It's not that they don't have phones, it's that in theory at least children aren't able to sign up to Apple or Google Pay.
 

fingersinc

Well-Known Member
Jul 28, 2006
378
401
This new digital system is so bloody complicated compared to the old season ticket card.

I see that they will provide a card for under 18's who don't have a mobile phone !!! What planet are they living on I think you could count the number of under 18's who don't have a mobile phone on the fingers of one hand.

Whereas, there must be hundred or maybe even thousands of us senior fans who either don't have mobile phones or have very limited IT skills.
Anyone (regardless of age or technical ability) can apply for a non digital season ticket. I’m picking mine up on Saturday.
 

SirHarryHotspur

Well-Known Member
Aug 9, 2017
5,164
7,710
Apologies if this has already been covered - I've looked back a few pages and not seen the answer.

My 13 year old son has a season ticket and an Android phone. It is impossible to download Google Pay if you are under 16, so he has no way of getting his digital ticket onto his phone. The alternative seems to be getting this photo ID, which wouldn't be ready in time for Sunday. The Club isn't answering emails (I expect they are inundated with messages from people in the same position). Any idea what to do? At the moment, I am thinking of transferring his ticket to my daughter so we get a printable one, but it seems from some previous posts that even transferred tickets have to be downloaded onto a phone. Any ideas???

The way the club have handled digital ticketing has been pretty poor with lack of notice . You still have until 12 this Friday to apply for photo ID and can collect on Sunday so it is possible according to the email they have sent out but the ticket office queues are going to be pretty bad on Sunday.
Otherwise just turn up at the ticket office in plenty of time with evidence of his ticket purchase and demand a paper ticket or a refund. I just wonder how Visa or Mastercard would react to cashback claims on this first match as when Spurs sold the ST's and tickets much of the requirements for entry to the stadium were not known to supporters, it was all too vague.
 
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