- Aug 14, 2005
- 2,845
- 5,085
Getting into a football match used to be so easy , now you need a technology degree with all the instructions....... and this is only part of the email re Chelsea game.
YOUR TICKETS
Season Ticket Holders and One Hotspur Members
Digital Season Passes have been sent out to Season Ticket Holders, and once downloaded onto your mobile device, they will automatically update with the match details of the next fixture. If this does not happen, don’t worry - as long as you have not used Ticket Exchange or Ticket Share, then your pass will still gain you entry into the stadium on matchday using the contactless function and the QR code. However, if you wish to update the match details on the pass manually, then please see the below tips on how to do so:
Apple device – Navigate to your pass in your Apple Wallet and click on the three dots either on the top or bottom corner of the ticket, then swipe down on your screen to refresh the ticket.
Android device – We recommend you power your device off and on again - if this does not update the information for the next match, please do not worry, you will still be able to gain entry to the Stadium.
Please ensure your pass is downloaded to your device before setting off to avoid any download issues at the stadium. You only need to do this once.
For anyone experiencing any issues downloading their pass, please try the following useful tips:
- Ensure you are clicking on the relevant link for your device - those with iPhone devices should use 'Apple Wallet' and Android users should click 'G Pay'.
- If you are an Android user, please ensure you have G Pay already added to your device.
- Ensure your phone is receiving Mobile Data for your digital pass to update correctly.
- Check your pass or ticket has not already downloaded - please click on Apple Wallet or G Pay to view your pass.
- Check your settings and, if using an iPhone, check you have “Block cookies” and “Block Pop-ups” turned off (i.e. the toggle is no longer green) and it is set to Download to iPhone and not iCloud - this will be in Safari settings.
- If you are using Android, ensure you have no pop-up blockers enabled.
- Only open the email in your phone’s native mail app. If you are using an alternative mail provider such as Yahoo, AOL or accessing it via the Outlook mail app, please forward the email to your address that utilises your phone’s native mail app.
- If you are using a work phone, you may be blocked from opening certain links and attachments - please forward the email with your digital ticket to your personal phone
- If you have downloaded your digital season pass and it appears blank or states “expired”, you can refresh the pass by either clicking on the 3 dots (on iPhone) or “show code” on Android and swiping down to refresh, or close G Pay altogether and reload it to update the pass.
- You may also need to switch your phone off and on again to pick up any updates.
I find the process really easy. Just checked my wallet on the phone and there’s my ticket along with my up to date Covid pass.
One thing I would add is to ensure that your screen brightness is set on a higher setting for the scanner.
Way of the world now. I got an email today from the rainbow theatre saying my postponed gig rescheduled for the end of this month will be an e-ticket and will be emailed to me prior to the gig. That means my paper ticket is now invalid. This is inline with all my other gig tickets.
Way of the world we just have to get used to and I will miss the paper tickets for my gig scrapbook ?