Season Ticket Renewal Thread (Read first post)

[Dannyspur]

About a month ago I wrote to the club about being charged full price for my new season ticket that’s in a concession area and I am a senior. They haven’t bothered to reply.

 

[SirHarryHotspur]

About a month ago I wrote to the club about being charged full price for my new season ticket that’s in a concession area and I am a senior. They haven’t bothered to reply.

Check out section 2 in this THST newsletter re concessions, has been discontinued for some ..

THST News - June 2022 - Tottenham Hotspur Supporters' Club

A note to start: Changes at THST As those of you who regularly read our website will know, the Trust Board’s three longest-serving members

www.thstofficial.com

 

[worcestersauce]

Thanks for info guys.

My issue was not related to google but your comments made me look at mine on an iphone.

I got the emails and messages from the club re my digital ticket. Message disappeared after reading it and nothing in my wallet. I turned the phone off and on a number of times and still no digital ticket or anywhere to click the three dots as stated in email.

I then scrolled through my wallet and right at the bottom it said "View Expired Passes". When I clicked on it I found what I thought was my old digital pass. But it wasn't and it said updated 19 July 2022. I then followed instructions on phone on how to add back to wallet. Bingo. Ticket for Southampton in wallet.

Hope the above helps anyone with similar problems. Not long now COYS

I've still not got my Southampton ticket yet.

 

[SirHarryHotspur]

I've still not got my Southampton ticket yet.

Same here on Gpay but email does say it will update within 7 days of next fixture so not sure we need to worry yet.
If I log into my online eticketing account the Southampton game is showing as "your next game" so expect it will show up on Gpay eventually.

 

[Dannyspur]

Check out section 2 in this THST newsletter re concessions, has been discontinued for some ..

THST News - June 2022 - Tottenham Hotspur Supporters' Club

A note to start: Changes at THST As those of you who regularly read our website will know, the Trust Board’s three longest-serving members

www.thstofficial.com

Thank you for the information, this seems to suggest that senior one hotspur members should continue to get a discount if they renew. Looks like my problem is that I upgraded to a season ticket and they are treating me as a new member.

 

[SirHarryHotspur]

Thank you for the information, this seems to suggest that senior one hotspur members should continue to get a discount if they renew. Looks like my problem is that I upgraded to a season ticket and they are treating me as a new member.

Assuming THST have got the facts right , as I read it if you were an existing member prior to turning 65 you should be offered the discount when getting a season ticket in blocks that have concession rates

 

[spursfan77]

Thank you for the information, this seems to suggest that senior one hotspur members should continue to get a discount if they renew. Looks like my problem is that I upgraded to a season ticket and they are treating me as a new member.

Give them a call and they might help. I’ve found the ticket office has got better in recent years and been more helpful so you never know.

 

[Dannyspur]

I did call them at the time and was told tersely that there were no concessions in block 512. I know this isn’t right and told them that in my letter.
I will write again to see what they say.

 

[SirHarryHotspur]

I did call them at the time and was told tersely that there were no concessions in block 512. I know this isn’t right and told them that in my letter.
I will write again to see what they say.

According this part of the Spurs website you should be able to complain and if not satisfied with the answer then escalate the complaint to have it fully investigated but have no idea if it will get you anywhere.

https://ask.tottenhamhotspur.com/hc/en-us/articles/360012677719-Complaints-Process

 

[southlondonyiddo]

Didn’t renew my ST & not a member anymore- Mates I used to sit with can’t go to first home game v Southampton

They said they can send me a screenshot of QR Code to my phone and I can scan that on entry!!!!

Does anyone know if that works? Cheers…..

 

[Finchyid]

Didn’t renew my ST & not a member anymore- Mates I used to sit with can’t go to first home game v Southampton

They said they can send me a screenshot of QR Code to my phone and I can scan that on entry!!!!

Does anyone know if that works? Cheers…..

If they are ST's just forward the ticket to your CRN, will still work

 

[bubble07]

Didn’t renew my ST & not a member anymore- Mates I used to sit with can’t go to first home game v Southampton

They said they can send me a screenshot of QR Code to my phone and I can scan that on entry!!!!

Does anyone know if that works? Cheers…..

That does work

 

[southlondonyiddo]

If they are ST's just forward the ticket to your CRN, will still work

Crime reference number?

 

[SirHarryHotspur]

Crime reference number?

Yes that's correct , when you give up ST & Membership of the beloved Lilywhites , you are marked for life.

 

[aliyid]

I've still not got my Southampton ticket yet.

Mine was updated on 19th July and shows the ticket for the Saints game.

Have you tried the old ‘IT fix’ of turning off automatic updates then switching back on again (worked for me when a ticket didn’t load last year)

 

[SirHarryHotspur]

Mine was updated on 19th July and shows the ticket for the Saints game.

Have you tried the old ‘IT fix’ of turning off automatic updates then switching back on again (worked for me when a ticket didn’t load last year)

Think that only applies to those with iphones and apple wallet , I have android and as yet Gpay has not updated with the Southampton game even though the game does show in my online eticketing account.

 

[cyrilcyh]

Has ticket exchange opened for the Southampton match yet?

when I log in to my eticket account, it listed Southampton as my next match. However, I am still not listed as a season ticket holder, can’t manage the ticket of Southampton match, and no loyalty points have been credited for 22/23 season ticket yet.

 

[SirHarryHotspur]

Has ticket exchange opened for the Southampton match yet?

when I log in to my eticket account, it listed Southampton as my next match. However, I am still not listed as a season ticket holder, can’t manage the ticket of Southampton match, and no loyalty points have been credited for 22/23 season ticket yet.

Same here , they haven't opened Ticket Exchange or Share yet so until they do, nothing can be done.

 

[Finchyid]

Ticket exchange only opens when its a sell out from memory

 

[aliyid]

Ticket exchange only opens when its a sell out from memory

Which they’ve now done